Fulfillment, Shipping & Delivery Policy

Last updated: 10 July 2026

This Fulfillment, Shipping & Delivery Policy explains how the Hivance service is delivered and activated after purchase. "Hivance" (hivance.app / hub.hivance.app) is a proprietary brand and official operating unit owned and operated by ALTERGET, a sole proprietorship managed by Aryan Shinde, operating under the laws of India, with a business and operating address at ALTERGET (Hivance App), Flat 201, Harmony Residency, Vishrambag, Sangli, Maharashtra 416415, India.

This policy is published in compliance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Nature of the Service

Hivance is a cloud-based, digital Software-as-a-Service (SaaS) salon management platform delivered as a Progressive Web Application (PWA). No physical goods are sold, shipped, or delivered under any subscription. Accordingly, there are no couriers, no shipping charges, and no physical delivery timelines associated with your purchase.

2. Service Activation & Delivery

• Delivery method: The Service is delivered electronically through the web application at hub.hivance.app, accessible from any supported browser or device.
• Activation timeline: Upon successful confirmation of payment by our authorized third-party payment aggregator, your subscription is activated and full access is provisioned to your account, typically instantly and in all cases within 24 business hours.
• Access credentials: You access the Service using your registered phone number via OTP-based login. No separate shipment of credentials, hardware, or media is required.
• Onboarding: Where applicable, we assist with onboarding and initial setup as described in our Terms & Conditions. Onboarding assistance does not delay activation of your paid access.
• Confirmation: A tax invoice and payment confirmation are sent to your registered email for every successful payment.

3. Messaging & Digital Add-ons

WhatsApp message quotas included with your plan, and any additional Message Wallet top-ups, are digital entitlements credited to your account electronically upon payment confirmation. These are delivered instantly to your account balance and are not physically shipped.

4. Delayed or Failed Activation

If your subscription is not activated within 24 business hours of a successful payment, or if you are charged but cannot access the Service, please contact us immediately at support@hivance.app or billing@hivance.app with your registered phone number and transaction ID. We will acknowledge your request within 24 hours and restore access or, where appropriate, process a refund in accordance with our Cancellation & Refund Policy.

5. Service Availability

As a digital service, availability is subject to the uptime and maintenance terms described in our Terms & Conditions. Continued access for the full paid period is part of fulfillment of your subscription.

6. Contact for Delivery Queries

• Operator: ALTERGET, a sole proprietorship managed by Aryan Shinde (operating the Hivance brand)
• Email: support@hivance.app
• Billing: billing@hivance.app
• Address: ALTERGET (Hivance App), Flat 201, Harmony Residency, Vishrambag, Sangli, Maharashtra 416415, India
• Response Time: Within 24 hours on business days

Because Hivance is a digital service, this policy serves as our Shipping & Delivery Policy: no physical items are shipped, and service access is delivered electronically upon payment confirmation. This policy is subject to change; any modifications will be communicated 15 days in advance via email. For the most current version, please visit this page.