Contact Us

We're here to help. Reach out to us through any of the channels below.

General Support

support@hivance.app

For account issues, feature questions, and technical support.

Billing & Payments

billing@hivance.app

For subscription, invoicing, and refund queries.

Privacy & Data

privacy@hivance.app

For data access, deletion, and privacy-related requests.

Grievance Officer

grievance@hivance.app

For formal complaints and dispute escalation.

Business Details

Product: Hivance — Salon Management Platform

Website: hivance.app

Application: hub.hivance.app

Operated By: Shantanu Awate (Individual / Proprietor)

Operating Address:

Hivance
Otur, Pune, Maharashtra, 412409
India

Support Hours

Email Support: Monday to Saturday, 9:00 AM – 7:00 PM IST
Response Time: Within 24 hours on business days
In-App Support: Available within the app under Settings → Help & Support

Grievance Redressal

In accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns:

Grievance Officer: Shantanu Awate
Email: grievance@hivance.app
Address: Hivance, Otur, Pune, Maharashtra, 412409, India
Resolution Timeline: All grievances will be acknowledged within 24 hours and resolved within 15 days of receipt.

Report a Security Vulnerability

If you discover a security vulnerability in our platform, please report it responsibly to security@hivance.app. We take all reports seriously and will acknowledge receipt within 24 hours.

For matters related to payments and subscriptions, please include your registered phone number and relevant transaction IDs to help us assist you faster.